I was and am completely satisfied with the replacement of several parts that had failed. I was most impressed with the outstanding Service Tech that did the diagnosis a labor on the repair. The only problem I had (and I did not say a thing when paying at the desk) is I feel that I was grossly over charged for labor. I truly like Milex Mr Trans. and I know I will need additional service on my truck in the near future but I don’t think I can use them again because they are just too expensive. I had a $183.00 rear transmission mount and one universal joint (they cost around $45.00) replaced. I was in and out in 2hrs and 15 minutes. I was charged $825.39. $597.39 is just too much for 2.25 hrs on the rack labor no matter how each job is priced out. Respectfully Chris Wagner In response to “ owner “ I am certain that cheep parts were NOT used on my truck. I fine with the part prices listed on the invoice. My final comment is that the entire repair time, the time that my truck was on your lift was slightly over 2 hours. No matter how long each part replacement may or should have taken ,everything was done in 2 hrs 15 minutes and the total cost after the $228.00 for parts was $825.39. That’s $597.39. Again you have an excellent shop and employees. Regrettably, I just cannot afford your fees. Please feel free to call me if you would like to continue to discuss this matter. Thank you CTW
Thank you Christopher for the 4 star review, i am a little confused about your review. Just to recap when you were given the estimate before the repair was even started you didnt mention anything about the cost or time to complete the repair. We do have complete transparentcy here thats why no work is completed without customer approval first. We also explain to every customer that we do not use cheap parts that dont last, we only use high quality dependable parts and gureentee them with an 12/12 warranty parts and labor unless the customer request something different. At the time of the estimate or the following day when you returned for the repair i wish you would have said something before hand and we could have came up with other options for you. the total labor was 3,6 hrs @ 496 so its unclear to us where your getting the 597 and 2.25 hrs from? We do strive to make our customers completely happy and all of our work transparant this is why we have proceedurs in place before any repair is completed to avoid any issuse of this nature.
- Mr. Transmission - Milex Complete Auto Care - Bradenton